Frequently Asked Questions
1) Do you accept custom work at request?
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3) How do I figure out what size bracelet to buy?
4) How long does it take to make a necklace?
5) How do I purchase beads like I saw in a finished piece?
6) If I order multiple items can they be be sent to more than one address?
7) Can a necklace or bracelet length be changed?
8) Do you have plain necklaces available to add the pendants to?
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10) What is your return policy?
11) Will it break?
12) How do I qualify for coupons?
13) Do you have clip-on earrings?
14) Do you have Gift Certificates?
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16) Do you have store hours so I can see everything in person?
17) Do you teach flame work?
18) What is your Shipping and Handling Policy?
19) Do you wholesale?
20) Do you consign your work?
21) I'd like to order buttons, how do I do that?
FAQ ANSWERS:
1) Do you accept custom work at request? I am happy to consider any project that you might suggest if it is a variation on something I already have designed. (IE: different colors, shapes, size variations) Custom design work is not considered at this time. If I don’t feel I can meet your need I will do my best to suggest someone you may contact to help you.
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3) How do I figure out what size bracelet to buy? Measure your wrist with a tape measure and tell me that's what you did and I'll add a little "slack" for wearing.
4) How long does it take to make a necklace? It depends totally on the piece. Each individual bead might take from 5-30 minutes+ to make. Then if there are Fine Silver (99.9% pure) components that I make individually, they take several steps and time to create. If the bead(s) are Matt Finish, there is a process of masking the parts that remain shinny, waiting for them to dry and then dipping them in acid and final clean-up. Putting a necklace together takes a minimum of 10-30 minutes depending on the components.
5) How do I purchase beads like I saw in a finished piece? Just email me and I’ll be happy to let you know if it’s possible and the cost.
6) If I order multiple items can they be be sent to more than one address? Your shipping cost will be adjusted accordingly and I will email you with the details for final approval.
7) Can a necklace or bracelet length be changed? Most times the length of a necklace or bracelet can be changed a little. It’s worth asking me. I try to offer more variety in necklace lengths whenever possible.
8) Do you have plain necklaces available to purchase to go with the individual pendants? Not at this time, but hopefully in the near future.
10) What is your return policy? IA).If you receive something that was damaged in shipment, please call me immediately (within 3 business days) to make arrangements to return it for replacement if possible or for a full refund. B) If you receive your purchase and it’s not what you expected or have changed your mind for any reason, please contact me and return it in its original condition and packaging, with the invoice, within 7 days of receipt, for a refund. (Excluding Shipping)
11) Will it break? All glass beads are properly annealed for strength and durability, but they are glass, so breakage can occur if they are not handled properly.
12) How do I qualify for coupons? Sign up for the on-line newsletter. Coupons are randomly mailed throughout the year to customers on this list.
13) Do you have clip-on earrings? I do not have clip-on earring at thius time. Looking for a new source of 'comfortable' style.
14) Do you have Gift Certificates? Yes with an expiration date.
16) Do you have store hours so I can see everything in person? Please feel free to call to make an appointment to stop over to the NEW (2011) Gift Gallery. So give me a call 594-3016 or an email: Bonnie@joyfuladornments.com to set up a time! I hope this will help meet more of your needs throughout the year! www.joyfuladornments.com You can just drop by and see if the "OPEN" sign is out, but if it's not, we're not open for business!
17) Do you teach lamp-work? You may schedule 4, two-hour lesons for $120.00 prepaid and includes free use of the studio materials. You may schedule lessons over a period of 1-6 weeks. You may continue to schedule additional lessons as desired. There are many safety issues involved with Lamp-work glass and strict adherence to the rules is required. Only appropriate for ages 10 and up. no experience necessary. (Lessons available August - April)
18) What is your Shipping and Handling Policy? Most orders are shipped for the $6.50 per box. If you are ordering a larger quantity than can fit in the box, I will be in touch. .
19) Do you wholesale? Yes. $250.00 min. order with Sales Tax ID. Please contact me to discuss your needs.
20) Do you consign your work? Rarely. Please contact me for details.
21) I'd like to order buttons, how do I do that? You may contact me through this web site and I'll let you know more about ordering buttons. At this time, buttons are being made and sold through stores and art shows. Many of the buttons are one-of-a-kind and they are selling faster than I can keep stock available. You may find the listing of stores and art shows here on the web page. If you have a special need and would like to have one-of-a-kind buttons designed specifically for your project or store, please feel free to contact me directly through the email: Bonnie@joyfuladornments.com
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