Frequently Asked Questions

1) Do you accept custom work at request? I am happy to consider any project that you might suggest if it is a variation on something I already have designed. (IE: different colors, shapes, size variations) Custom design work is not considered at this time. If I don’t feel I can meet your need I will do my best to suggest someone you may contact to help you.

2) What It

3) How do I figure out what size bracelet to buy? Measure your wrist and add 1” and that should give you an idea.

4) How long does it take to make a necklace? It depends totally on the piece. Each individual bead might take from 5-30 minutes+ to make. Then if there are Fine Silver (99.9% pure) components that I make individually, they take several steps and time to create. I make the necklaces with Oriental Knots and each knot can take a minimum of 20 minutes. Putting a necklace together takes a minimum of 10-30 minutes depending on the components.

5) How do I purchase beads like I saw in a finished piece? Just email me and I’ll be happy to let you know if it’s possible and the cost.

6) If I order multiple items can they be be sent to more than one address? Your shipping cost will be adjusted accordingly and I will email you with the details for final approval. If you’d like gift wrapping, I’m happy to do that for a minimal charge.

7) Can a necklace or bracelet length be changed? Most times the length of a necklace or bracelet can be changed a little. I try to mention that possibility in the description of the piece. If I have not mentioned it, it’s worth asking me. I try to offer more variety in necklace lengths whenever possible.

8) Do you have plain necklaces available to purchase to go with the individual pendants? Yes, please see Charms/Components Section or ask because things change frequently.

10) What is your return policy? IA).If you receive something that was damaged in shipment, please call me immediately (within 3 business days) to make arrangements to return it for replacement if possible or for a full refund. B) If you receive your purchase and it’s not what you expected or have changed your mind for any reason, please contact me and return it in its original condition and packaging, with the invoice, within 7 days of receipt, for a refund. (Excluding Shipping)

11) Will it break? All glass beads are properly annealed for strength and durability, but they are glass, so breakage can occur if they are not handled properly.

12) How do I qualify for coupons? Sign up for the on-line newsletter. Coupons are randomly mailed throughout the year to customers on this list.

13) Do you have clip-on earrings? I do have clip-on earring.

14) Do you have Gift Certificates? Yes with an expiration date.

16) Do you have store hours so I can see everything in person? Please feel free to call to make an appointment to stop over and look through our in-house inventory. They won't be in pretty display cases, just plastic bags to keep them organized and clean. It's fun to rummage through looking for treasure. So give me a call 594-3016 or an email: Bonnie@joyfuladornments.com to set up a time to take advantage of our Open Drawer Policy! I hope this will help meet more of your needs throughout the year! www.joyfuladornments.com

17) Do you teach lamp-work? You may schedule 4, two-hour lesons for $120.00 prepaid and includes free use of the studio materials. You may schedule lessons over a period of 1-6 weeks. You may continue to schedule additional lessons as desired. There are many safety issues involved with Lamp-work glass and strict adherence to the rules is required. Only appropriate for ages 10 and up. no experience necessary. (Lessons available August - April)

18) What is your Shipping and Handling Policy? Most items are listed as 1 pound because that works as the minimum package cost to ship plus insurance. If you order multiple items, they will most likely fit in the same package until they reach 3 lbs, and then the cost will likely go to the next level. .

19) Do you wholesale? Yes. $250.00 min. order with Sales Tax ID. Please contact me to discuss your needs.

20) Do you consign your work? Yes on occasion. Please contact me for details.

21) I'd like to order buttons, how do I do that? You may contact me through this web site and I'll let you know more about ordering buttons. At this time, buttons are being made and sold through stores and art shows. Many of the buttons are one-of-a-kind and they are selling faster than I can keep stock available. You may find the listing of stores and art shows here on the web page. If you have a special need and would like to have one-of-a-kind buttons designed specifically for your project or store, please feel free to contact me directly through the email: Bonnie@joyfuladornments.com

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