Frequently Asked Questions
1) Do you accept custom work at request?
2) What does the (*) Asterisk mean in front of an item name?
3) How do I figure out what size bracelet to buy?
4) How long does it take to make a necklace?
5) How do I purchase beads like I saw in a finished piece?
6) If I order multiple items can they be be sent to more than one address?
7) Can a necklace or bracelet length be changed?
8) Do you have plain necklaces available to add the pendants to?
9) What other Charms can be substituted or chosen?
10) What is your return policy?
11) Will it break?
12) How do I qualify for coupons?
13) Do you have clip-on earrings?
14) Do you have Gift Certificates?
15) Where do I get pen refills?
16) Do you have store hours so I can see everything in person?
17) Do you teach flame work?
18) What is your Shipping and Handling Policy?
19) Do you wholesale?
20) Do you consign your work?
21) I'd like to order buttons, how do I do that?
FAQ ANSWERS:
1) Do you accept custom work at request? I am happy to consider any project that you might suggest. I will usually make at least 2 selections for you to pick from. If neither is acceptable, you are under no obligation and the pieces will go into my stock for sale. If I don’t feel I can meet your need I will do my best to suggest someone you may contact to help you.
2) What does the (*) Asterisk mean in front of an item name? It means that this is a product that can be ‘Re-Created”. Individuality happens in the creation of each piece. If the original piece pictured has sold, I will contact you with a picture of the “Re-creation” to see if it meets your expectations. There are some exceptions if components or glass colors become unavailable, but I will do my very best to fulfill your request. No payment will be expected until the product is completed and you send approval.
3) How do I figure out what size bracelet to buy? Measure your wrist and add 1” and that should give you an idea.
4) How long does it take to make a necklace? It depends totally on the piece. Each individual bead might take from 5-30 minutes+ to make. Then if there are Fine Silver (99.9% pure) components that I make individually, they take several steps and time to create. I make the necklaces with Oriental Knots and each knot can take a minimum of 20 minutes. Putting a necklace together takes a minimum of 10-30 minutes depending on the components.
5) How do I purchase beads like I saw in a finished piece? Just email me and I’ll be happy to let you know if it’s possible and the cost.
6) If I order multiple items can they be be sent to more than one address? Your shipping cost will be adjusted accordingly and I will email you with the details for final approval. If you’d like gift wrapping, I’m happy to do that for a minimal charge.
7) Can a necklace or bracelet length be changed? Most times the length of a necklace or bracelet can be changed a little. I try to mention that possibility in the description of the piece. If I have not mentioned it, it’s worth asking me. I will offer more variety in necklace lengths in the near future.
8) Do you have plain necklaces available to purchase to go with the individual pendants? Yes, please see Charms/Components Section.
9) What other Charms can be substituted or chosen? Here is a listing of what is currently in stock. Others can be special ordered. Just email me. The cost is $10.00 each unless they are listed as included with the adornment.>>>>> Airplane, Apple sitting on ABC, Artist Paint Pallet & Brush, Bear, Bumble Bee with a Quilt, Butterfly,Cell Phone, Cross, Dental floss, Dial Phone,Dolphin, Frog, Grape Cluster, Hawk, Heart with stars & stripes, Heart with rose, Heart that says: “ I {heart} 2 Scrapbook”, Moose, Movie Tickets, Music Notes: Two Connected Eighth Notes, 16th Note, G-Clef, Oriental Symbol for health, Picnic Basket, RN and Serpent design, Rose with red enamel, School bus that says School, Lg. Or Sml. Sewing Machine, Survivor Ribbon shape with crystals, Thimble, Tooth, Turtle, Wine Glass, Disk that says any of the following words: Imagine or Believe, or Joy, or Fun, or Dream, or Laugh, or Teach, or Survivor or Faith, or Family, or Success
10) What is your return policy? IA).If you receive something that was damaged in shipment, please call me immediately (within 3 business days) to make arrangements to return it for replacement if possible or for a full refund. B) If you receive your purchase and it’s not what you expected or have changed your mind for any reason, please contact me and return it in its original condition and packaging, with the invoice, within 7 days of receipt, for a refund. (Excluding Shipping)
11) Will it break? All glass beads are properly annealed for strength and durability, but they are glass, so breakage can occur if they are not handled properly.
12) How do I qualify for coupons? Sign up for the newsletter and give your snail mail address as well. Coupons are randomly mailed throughout the year to customers on this list.
13) Do you have clip-on earrings? I do have clip-on earring attachments that can be changed out with most of the pierced earrings available. However there will be a $10.00 charge for them because I use a comfort-type Sterling Silver Ornamental Disk Design.
14) Do you have Gift Certificates? Yes with expiration dates
15) Where do I get pen refills? You should be able to find refills at most office supply stores. I am working to have some in-stock for sale in the near future.
16) Do you have store hours so I can see everything in person? I’m sorry, but I do not have a storefront location. However, if you are on the mailing list you will receive invitations to the events that I will be at including the Open House that occurs every 6 months. Events are also listed on the Home Page and are updated as needed. You will also find ‘locations’ of merchants that carry some of my products also listed on the home page. If you know of an event I should consider or a store that might be interetsed in my work, please feel free to send me the infromation by email. Thanks!
17) Do you teach flame-work? Not at this time. But I would encourage you to check in your area for teachers. And I would be happy to recommend some teachers in the Corning Area. You might also like to go to The Studio at the Corning Museum of Glass to try your hand at it. They have a walk-in situation where you can try flame-work and other glass applications.
18) What is your Shipping and Handling Policy? Most items are listed as 1 pound because that works as the minimum package cost to ship plus insurance. If you order multiple items, they will most likely fit in the same package until they reach 3 lbs, and then the cost will likely go to the next level. .
19) Do you wholesale? Yes. $250.00 min. order with Sales Tax ID. Please contact me to discuss your needs.
20) Do you consign your work? Yes on occasion. Please contact me for details.
21) I'd like to order buttons, how do I do that? You may contact me through this web site and I'll let you know more about ordering buttons. At this time, buttons are being made and sold through stores and art shows. Many of the buttons are one-of-a-kind and they are selling faster than I can keep stock available. You may find the listing of stores and art shows here on the web page. If you have a special need and would like to have one-of-a-kind buttons designed specifically for your project or store, please feel free to contact me directly through the email: Bonnie@joyfuladornments.com
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